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 | The Hair Room Privacy Policy. |
| The Hair Room definitely do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. |
| Back Orders. |
| If your item is not in stock (Which is very rare!), we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges. |
| For orders made from the UK or the European Union, 17.5% VAT is already included in the price. |
| Returning Goods. |
| Returning Goods If you return your goods UNOPENED AND IN ORIGINAL CONDITION within the 7 day purchase period, we will exchange it or refund your money.
Please package any returned items carefully and return them, for your own protection, via a recorded and insured method of carriage. Royal Mail Special/Recorded Delivery is recommended. The cost of returned items is the responsibility of the customer unless the goods are found to be faulty or delivered to you in error. A maximum of £7.00 can be credited towards any delivery costs incurred. An examination may be carried out prior to any replacement or refund.
It is your responsibility to check your consignment, if any incorrect goods are supplied you must notify us within 48 hours of delivery. After this period mistakes cannot be rectified.
Please call us and ask for a goods return number. |
| Guarantee. |
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Guarantee
'No Quibble' Returns Guarantee
If for any reason you are unhappy with your purchase you can return the product to us in its original condition within 30 days from delivery to you and we will refund the full purchase price.
Please include your sales docket or delivery note as proof of purchase
For your protection we recommend that you use registered post or another secure method of delivery as we cannot be responsible for returned products going missing in transit.
Cancelling an Item
Under the EU Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products.
For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the goods to us unless item was faulty or delivered in error. As soon as we receive notice of your cancellation, we will refund the relevant part of the purchase price for that item.
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01484 683 349