Returns Policy
Returns
All products purchased through this website are covered by our 7 day no quibble guarantee. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product to us within 30 days of your order date and we will refund you for the product.
Please include a brief letter including your name and address and an explanation as to why you are returning the item(s). Please note we do not refund any postage you may have been charged.
Returns Procedure:
Please email us at customerservices@thehairroom.co.uk or call us on +44(0)1484 683349/647647 to notify us of your intent to return. Your email should contain all references that are on your receipt together will a full explanation of your reason for returning the goods.
You should also advise us whether you would like an alternative product/replacement or a refund.
Goods must be in its original packaging with any seals in tact and in a saleable condition. Please enclose the original receipt with the parcel.
Re-package the parcel using strong packaging and ensure it’s sealed securely.
Take the parcel to your local Post Office and request a proof of postage. Without this, you will be unable to make a claim, should the parcel go missing. (Please note: thehairroom.co.uk will not be liable for lost returns.)
For orders outside the UK, please follow the above procedure but please pay the appropriate shipping costs and affix the label provided with your receipt. Any underpaid returns will not be processed.
Please note, the hair room will only reimburse the cost of the products and not any postage or shipping fees from outside the UK.
Please call us if you like for a friendly chat if you have any concerns or need assistance on +44(0)1484 683349 or +44(0)1484 647647
We are a fully operating professional hair salon.
