How quickly will you get your order?

When you place your order we normally dispatch the same working day if your order is received before 2pm. We use the excellent Royal Mail service which is very reliable. If you are not at home to receive your order, a card will be left by Royal Mail for you to collect your parcel at your local sorting office.

Delivery Options and Prices.

truck.jpg - Free Tracked UK delivery on all orders over £10.00.

Your order will arrive within 5 working days (Probably sooner)

truck.jpg Royal Mail Tracked 48 hour service - £1.95 - Delivered in 2 - 3 days.

 Dispatched via the Royal Mail 48 hour service.

truck.jpg Royal Mail Tracked 1st class - £3.95 - Delivered in 1 - 2 days.

 This price is for as many products as you would like to order.

truck.jpg - Royal Mail Next Working Day - £6.95

Next day delivery to the UK, please place your order before 2 pm.

truck.jpg EU Delivery - £9.95

Orders to the EU should arrive in 5 - 7 days.

truck.jpg Worldwide Delivery - £10.95

Rest of the world, up to 2 KG. This is normally around 4 normal sized products or one Tween Duo (2 x 750ml). Please allow 7 - 10 days for delivery.

Please do not order aerosols for delivery outside the UK eg: Hairsprays & Mousses. Please contact us for further information. Maximum weight is up to 2 KG. This is normally around 4 normal sized products or one Tween Duo (2 x 750ml)

Returns

All products purchased through our website are covered by our 30 day guarantee. If you are not totally satisfied with your order or you have simply changed your mind, please return the unused, unopened product to us within 30 days of your order date, we will then refund you in full for the products.

How to return an item to us

We now offer free returns (UK Only) up to 30 days from the purchase date, please email us at customerservices@thehairroom.co.uk or telephone our friendly hair salon reception desk on 01484 683349 for assistance.
 
Any returns must be in their original packaging with any seals in tact and still be in a saleable condition. Re-package the parcel using strong packaging tape and ensure it’s sealed securely. Use the enclosed returns label, and take it to your Post Office, done!
 
If you have any questions about anything on our website, please email us on the contact form below, we normally reply the same working day.
  • 01484 683349